Career Opportunities at SOS

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Available positions are listed below. Check back for other employment opportunities or consider an SOS volunteer positionOpenings at SOS are also submitted to KansasWorks.

JOB TITLE: Helpline Advocate/Shelter Support Staff

REPORTS TO: Volunteer Coordinator and/or Crisis Services Director

PURPOSE:The Helpline Advocate is the immediate response to the helpline. The Helpline Advocate provides assistance to people in immediate crisis and/or danger.  They must quickly assess callers’ safety; provide immediate resources, support, information and appropriate referrals. The Hotline Advocate obtains pertinent information from callers and relays information to the on-call advocate and/or Crisis Services Director. The Helpline Advocate has an understanding of domestic violence, sexual assault, stalking and human trafficking.

REQUIREMENTS: Availability to work on-site at the non-disclosed shelter location with shifts including evening, weekends and holidays. An ability to work with a variety of people, including those of different races, colors, and socioeconomic backgrounds. Ability to respond empathetically and calmly in a crisis. Openness to new experiences and individuals, willingness to learn and to accept feedback constructively and to adhere to agency philosophy, policies, and procedures.


Work directly with clients

  • Provide crisis and emergency support, information, and referrals to clients and their families, with follow up support provided as appropriate.
  • Provide factual and unbiased information to clients regarding law enforcement, medical, and legal procedures.
  • Provide advocacy services for clients and inform clients and their families of available community resources.
  • When appropriate, participate in family (resident) meetings and or lead resident activities that promote communication, age appropriate activities and positive role modeling.

Basic Helpline Advocate Shift Duties

  • If unable to work find a replacement.
  • Provide written report of activity on shift to the next shelter staff or Crisis Services Advocate on the next business day.
  • Provide a welcoming environment to victims entering the shelter. Assist Crisis Services Advocate with room preparations including hygiene materials, intake and exit paperwork, as appropriate.
  • Maintain a clean, comfortable shelter.

Maintain Shelter Security

  • Must comply with all SOS policies and procedures, ensuring that they do not engage in activities that jeopardize their own integrity or safety, the integrity or safety of a client, or the integrity of any SOS program.
  • Advocates must refrain from giving legal or medical advice to clients and from representing themselves as psychological counselors.

Other Duties

  • Attend all scheduled training and in-service sessions.
  • Attend monthly meetings.
  • Other duties as assigned by your supervisor or the SOS Executive Director, including complying with grant goals, objectives, and reports.

Status:  Part time/Non-Exempt



SOS offers employees a competitive benefits package and is an equal opportunity employer. To apply, submit a cover letter and resume via email to Connie Cahoone.

OR by mail to:
SOS, Inc.
c/o Connie Cahoone
P.O. Box 1191
Emporia, KS 66801

Click here for an Employment Application.

My career with SOS showed me that by helping others learn about their strengths, I became stronger.

-SOS Staff member

SOS serves six counties in East Central Kansas. A challenging, rewarding organization to work for, SOS employees have these qualities:

  • commitment to client confidentiality
  • professionalism in person and online
  • humor under pressure
  • interest in continuous improvement


To improve the lives of those affected by sexual and domestic violence, child abuse and neglect.