CURRENT AVAILABLE POSITIONS
JOB TITLE: Helpline Advocate/Shelter Support Staff
REPORTS TO: Volunteer Coordinator and/or Crisis Services Director
PURPOSE:The Helpline Advocate is the immediate response to the helpline. The Helpline Advocate provides assistance to people in immediate crisis and/or danger. They must quickly assess callers’ safety; provide immediate resources, support, information and appropriate referrals. The Hotline Advocate obtains pertinent information from callers and relays information to the on-call advocate and/or Crisis Services Director. The Helpline Advocate has an understanding of domestic violence, sexual assault, stalking and human trafficking.
REQUIREMENTS: Availability to work on-site at the non-disclosed shelter location with shifts including evening, weekends and holidays. An ability to work with a variety of people, including those of different races, colors, and socioeconomic backgrounds. Ability to respond empathetically and calmly in a crisis. Openness to new experiences and individuals, willingness to learn and to accept feedback constructively and to adhere to agency philosophy, policies, and procedures.
REPSONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Work directly with clients
- Provide crisis and emergency support, information, and referrals to clients and their families, with follow up support provided as appropriate.
- Provide factual and unbiased information to clients regarding law enforcement, medical, and legal procedures.
- Provide advocacy services for clients and inform clients and their families of available community resources.
- When appropriate, participate in family (resident) meetings and or lead resident activities that promote communication, age appropriate activities and positive role modeling.
Basic Helpline Advocate Shift Duties
- If unable to work find a replacement.
- Provide written report of activity on shift to the next shelter staff or Crisis Services Advocate on the next business day.
- Provide a welcoming environment to victims entering the shelter. Assist Crisis Services Advocate with room preparations including hygiene materials, intake and exit paperwork, as appropriate.
- Maintain a clean, comfortable shelter.
Maintain Shelter Security
- Must comply with all SOS policies and procedures, ensuring that they do not engage in activities that jeopardize their own integrity or safety, the integrity or safety of a client, or the integrity of any SOS program.
- Advocates must refrain from giving legal or medical advice to clients and from representing themselves as psychological counselors.
- Attend all scheduled training and in-service sessions.
- Attend monthly meetings.
- Other duties as assigned by your supervisor or the SOS Executive Director, including complying with grant goals, objectives, and reports.
Status: Part time/Non-Exempt
HOW TO APPLY
SOS offers employees a competitive benefits package and is an equal opportunity employer. To apply, submit a cover letter and resume via email to Connie Cahoone.
OR by mail to:
c/o Connie Cahoone
P.O. Box 1191
Emporia, KS 66801
Click here for an Employment Application.
My career with SOS showed me that by helping others learn about their strengths, I became stronger.
-SOS Staff member
SOS serves six counties in East Central Kansas. A challenging, rewarding organization to work for, SOS employees have these qualities:
- commitment to client confidentiality
- professionalism in person and online
- humor under pressure
- interest in continuous improvement
THE MISSION OF SOS
To improve the lives of those affected by sexual and domestic violence, child abuse and neglect.